Please review our return and refund guidelines before placing an order.
Returns may be accepted only for eligible products that are unopened, unused, undamaged and returned in their original packaging.
For safety, hygiene and regulatory reasons, certain health and wellness products may not be eligible for return once opened, used or removed from their original sealed packaging.
If you believe your order is eligible for return, please contact our customer support team with your order number and details of the issue. Return requests are reviewed before return instructions are provided.
If you receive a damaged, defective or incorrect item, contact us as soon as possible and provide your order information along with clear details of the problem.
Approved refunds are processed after the returned item or order issue has been reviewed. Refund eligibility and timing may vary depending on the payment method and circumstances of the order.
Original shipping charges may be non-refundable unless the return is caused by an error on our part or otherwise required by applicable law.
Customers may be responsible for return shipping costs unless the item was damaged, defective or incorrectly supplied.
Cancellation requests should be submitted as soon as possible. Once an order has been processed or dispatched, cancellation may no longer be available.
We recommend using a trackable shipping method when returning an approved item. Beaumale cannot guarantee receipt of returns sent without tracking.
Once an approved return is received and reviewed, any applicable refund will be processed. Your bank or payment provider may require additional time before the refund appears in your account.
If you have questions about a return, refund, damaged item or cancellation, please contact our customer support team before sending anything back.